NLG PRINTING COMPANY RESERVES THE RIGHT TO CHANGE PRICES AND TERMS AND CONDITIONS WITHOUT NOTICE.


Payment

A deposit is required on all orders place. The deposit is at least 50% of the total cost. The remaining balance must be paid in full before the order can be shipped or picked up by the customer. Payments can be made by Credit/ Debit card, Paypal, Check, or Cash. A $30 charge will be issued for returned checks. Orders must have a 50% deposit paid before the order begins unless client provides a Purchase Order.


Turnaround

The turnaround time on your order with NLG PRINTING starts the day after approval. All apparel items, will be 10 business days after the date of approval. All wide format products will be 5 business days after approval to be printed. If there is an install that needs to be provided It will not be scheduled until after the graphics have been printed. All paper products follow between a 5-10 business day lead time depending on the job and product.

MUST HAVE DATES- NLG PRINTING will do everything we can to meet any must-have dates, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with the order. Any circumstances out of NLG PRINTING’s control such as a printer going down, delayed shipping, etc. we will not be responsible for missed dates.


Claims Or Errors

We try to check every garment that comes off the press, but there are times where some mistakes will make it out the door. It is very important that you go through your order as soon as possible once you receive it. All claims must be submitted within 48 business hours of delivery. Please email sales@nlgprinting.com or your sales rep, to submit your claim. In the case of an error 100% of items must be returned to NLG PRINTING or the reprint will not be allowed. NLG PRINTING will not be responsible for errors with your order if notified after 48 business hours of receiving the goods. NLG PRINTING will also not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer.

Minimums

We will do an order as small as 24 shirts per design, if you chose to do reprints we will need the minimum order as well. We highly suggest ordering a few extra just in case.

Canceled Orders

Orders may be canceled up until the deposit is made. Once the deposit is made, no refunds will be issued.

Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of art and accuracy of artwork by the customer. It is very important to look over every detail of the mock up, as this is how your garment will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Once you approve the sizes and quantities of the shirts, we will order shirts the same or following business day. If we have already ordered the shirts, your sizes and quantities are locked. If you need additional shirts, your order may be subject to the change fee and any shipping costs from the supplier as well as production days.